Experience Strategy

Principal Experience Strategist, DTXD

• Elevating intelligent experience strategy and innovation across the Experience Design team (XD), and fostering AI-native alignment within ServiceNow’s Digital Technology group.

Software Innovation

IT Program Manager, Office of the CIO

• Drove the strategic vision of key product experiences, including the Qualcomm AI Assistant and the Qualcomm Design System.

UX Design Lead, Corporate Engineering UX Group

• Ideated new software innovation, scaled product research, workshopped emerging software technologies and designed over 150 desktop, mobile and web applications (featured case studies).

Lecturer

University of San Diego

• Designed a new, interactive curriculum and co-instructed the Innovation and Design Thinking (ENTR-310) course at the USD Knauss School of Business. View my biography.
• Presented on a lecture panel for the intersession course, The Changing Face of Humanity: AI and Identities of the Future (294-HUMC) at the USD College of Arts & Lectures.
• Served as a judge at the Fowler Global Social Innovation Challenge at the USD Knauss School of Business.

Domain Expert

SDSU Zip Launchpad

• The Zahn Innovation Platform Launchpad (ZIP Launchpad) is SDSU’s incubator that supports SDSU students, staff, faculty, and researchers from all majors, departments and experience levels in launching their startup companies. Schedule office hours.